Sales Floor Lead- Ann Arbor, Michigan

Jars Cannabis•Ypsilanti Charter Township, MI

7d•Onsite

About The Position

JARS Cannabis is a culturally inspired organization focused on changing the perception of cannabis through community engagement. They aim to empower future leaders in the industry by fostering an inclusive environment that celebrates the intersection of cannabis with creativity, community, and collaboration. JARS Cannabis is committed to providing high-quality products and services, setting a new standard for professional excellence in cannabis retail with a team of knowledgeable experts dedicated to making cannabis integration easy and accessible.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
Minimum 3 years of customer service experience in a retail, sales, and/or hospitality environment.
Acquired knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills required.

Nice To Haves

Cannabis industry and/or health industry experience highly desirable.

Responsibilities

Assess customer needs and provide appropriate product knowledge.
Conduct transactions with accuracy and efficiency.
Utilize suggestive selling strategies and upsell customers on products and promotions.
Assist with inventory tasks.
Work scheduled shifts and adhere to the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote JARS customer programs like the Loyalty Program and referrals.
Record transactions accurately in the POS system and ensure cash drawer accuracy.
Perform opening and closing duties as a key-holder.
Escalate customer issues to upper management when appropriate.
Maintain a positive and respectful attitude towards customers and coworkers.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and be willing to be cross-trained.
Follow and integrate JARS company policies and procedures.
Respond to customer and coworker needs and requests in a timely manner.
Complete mandatory training through JARS University (virtual and in-person).
Assist the General Manager and Assistant Manager with additional duties as needed.