Sales Floor Lead

Jars Cannabis•Ypsilanti, MI

3d•Onsite

About The Position

JARS Cannabis is a culturally inspired organization focused on rewriting the narratives surrounding cannabis and empowering future leaders in the industry. They aim to create an inclusive workplace that celebrates the intersection of cannabis with creativity, community, and collaboration. JARS strives to set a new standard of professional excellence in cannabis retail by providing high-quality products and services, making cannabis integration easy and accessible through a team of knowledgeable experts.

Requirements

Minimum 2 years of customer service experience working within a retail, sales, and/or hospitality environment.
Acquired knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Uses basic math skills.
Must be 21 years of age or older.
High school diploma or General Education Diploma (GED) is required.
Must be willing to submit to a background check.

Nice To Haves

Cannabis industry and/or health industry experience highly desirable.

Responsibilities

Interact with, educate, and advise customers face-to-face and by phone.
Assist with inventory and cash management.
Interact with local service providers.
Cross-train in all order fulfillment activities, including preparing orders and entering product information.
Assist the General Manager and Assistant Manager with other duties as needed.
Assess customer needs and provide appropriate product knowledge.
Conduct transactions with accuracy and efficiency.
Use suggestive selling strategies and upsell customers.
Accept constructive criticism and be coached by upper management.
Assist with inventory tasks.
Work scheduled shifts and adhere to the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote the perks of being a JARS customer (Loyalty Program, Referrals, etc.).
Record transactions accurately in the POS system, use appropriate login, and ensure the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed (key-holder status).
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and co-workers with respect.
Maintain neatness, cleanliness, and organization of the sales floor.
Fill in when short-staffed and be willing to be cross-trained.
Follow and integrate JARS company policies and procedures with on-the-job interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs/requests appropriately and timely.