Sales Floor Dept Supervisor - Building Materials
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver the best possible customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor handles customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may involve supervising associates in other departments, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. Individuals in this role may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- For Pro Department Supervisor roles, 1 year of experience supporting the unique needs of Pro customers.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
- Generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs.
Nice To Haves
- 3 years of retail customer service experience.
- For Pro Department Supervisor roles, 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver a strong customer experience.
- Coach and train associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
- Greet customers, clarify their needs, identify solutions, and close sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Conduct safety walks, report hazards, and coach associates on safe equipment use and lifting techniques.
- Work with leaders to identify effective approaches for meeting sales and service objectives and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Keep management informed of concerns, issues, praise, and team morale.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores when needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, depending on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount and discount platform
- Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility
- Wellness programs
- Education support programs and learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
