Sales Floor Dept Supervisor - Building Materials

Lowe's Home Centers•Baltimore, MD

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service activities as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety through safety walks, hazard reporting, safe power-equipment practices, and proper lifting guidance. The supervisor works with store leaders to identify effective sales and service approaches and communicates best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to work across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in associate training, mentoring, and development.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead, coach, train, and develop associates to deliver a strong customer experience.
Delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Provide customer service by greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach associates on safe behaviors and lifting techniques.
Promote store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions.
Work with leaders to identify effective sales and service practices and communicate them to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, if needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and a broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.
Wellness programs.