Sales Floor Dept Supervisor - Electrical - Plumbing

Lowe's Companies, Inc. • Beaufort, SC

1d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, along with non-customer-facing work such as down stocking, inventory management, and area recovery. They also support store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices.

The supervisor works with store leaders to identify approaches that meet sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may require supervising associates in other departments, which calls for broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. Individuals in this role may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• At least 1 year of customer service experience.
• At least 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform duties that may require prolonged standing, sitting, and other activities.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver a strong customer experience.
• Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Greet customers, clarify their needs, identify solutions, and close sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Conduct safety walks, report hazards, monitor use of store power equipment, and coach employees on safe behaviors and lifting techniques.
• Work with store leaders to identify approaches that support sales and service objectives and communicate effective practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale updates to management.
• Occasionally open or close the store or serve as manager-on-duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED