Sales Floor Dept Supervisor - Electrical - Plumbing

Lowe's Companies, Inc.•Bismarck, ND

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor oversees customer-facing work such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also supports store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting directions. The supervisor provides resources and tools to associates, contributes input to merchandising decisions, and monitors store power equipment use while coaching employees on safe behaviors and lifting techniques. Working with leaders, the supervisor identifies approaches that meet sales and service objectives and communicates best practices to the team. The role may involve supervising associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale information to management. Individuals in this role may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores or outlets. The position is hourly and generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers, for a Pro Department Supervisor.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers, for a Pro Department Supervisor.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Oversee down stocking, inventory management, and area recovery.
Support store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions.
Provide resources and tools to associates who directly assist customers.
Contribute input to merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Identify approaches and behaviors that support sales and service objectives, then communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally for meetings, training, or to support neighboring stores or outlets, if needed.