Sales Floor Dept Supervisor - Electrical - Plumbing

Lowe's Home Centers•Lewistown, PA

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They promote store safety by conducting safety walks, reporting hazards, and reinforcing safe use of power equipment and lifting practices. The supervisor works with store leaders to identify effective approaches for meeting sales and service objectives, then communicates those practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to work across departments. They also communicate concerns, issues, praise, and morale updates to management. The role may occasionally involve opening or closing the store or serving as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks requiring prolonged standing, sitting, and other physical activities necessary for the role.
Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead, coach, and train associates to deliver a strong customer experience.
Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
Work with store leaders to identify and communicate practices that support sales and service objectives.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale updates to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or neighboring stores when needed.