Sales Floor Dept Supervisor - Electrical - Plumbing

Lowe's Home Centers • Beaufort, SC

8d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support both customer-facing work—such as greeting customers, clarifying needs, recommending solutions, and closing sales—and non-customer-facing work, including down stocking, inventory management, and area recovery. They also promote store safety through safety walks, hazard reporting, and guidance on safe work and lifting practices.

The supervisor works with leaders to identify approaches that support sales and service objectives, then shares those practices with the team to encourage customer-focused behavior and goal attainment. The role may require supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel for meetings, training, or support of nearby stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience providing direction or supervision to teams, with or without direct report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, and area recovery.
• Promote store safety by conducting safety walks, reporting hazards, and coaching associates on safe equipment use and lifting techniques.
• Work with leaders to identify approaches and behaviors that support sales and service objectives, and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale updates to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED