Sales Floor Dept Supervisor - Electrical - Plumbing
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors may also oversee associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The position involves customer-facing work such as greeting customers, clarifying their needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The supervisor supports store safety by conducting safety walks, reporting hazards, understanding safety and lifting directions, monitoring use of store power equipment, and coaching employees on safe behaviors and lifting techniques. The role also involves communicating concerns, issues, praise, and morale to management, and sharing approaches that support sales and service objectives. Supervisors may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds without assistance; may need to lift over 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Promote store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching safe behaviors and lifting techniques.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Share approaches and behaviors with the team that support sales and service objectives.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
