Sales Floor Assistant - Providence Mkt Place

Penney OpCo LLC • Mount Juliet, TN

8d • Onsite

About The Position

The Sales Floor Assistant drives customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise replenishment and inventory, visual presentation and store recovery, general merchandise operations, and company shrink and safety initiatives. Omnichannel tasks apply to SVG 2–3 only. The listed pay range is USD $14.50–$18.13 per hour.

Responsibilities

• Model and reinforce outstanding customer service; listen to customer concerns, resolve problems, demonstrate WORTH behaviors, and partner with teammates when additional support is needed.
• Work with the Merchandise Supervisor to plan merchandise placement; contribute to merchandise receipt and reverse logistics.
• Assist with inventory processes, including cycle counts, system uploads, stock ledger activities, and RFID scans.
• Support shoe-on-display restocking, mismate handling, stockroom organization, and replenishment opportunity identification.
• Assist with SET processes, including floor moves, graphic placement, and visual detailing according to company guidance.
• Identify sell-through opportunities and remerchandise the sales floor to increase rate of sale.
• Help oversee fitting-room and sales-floor recovery to maintain a clean, organized store environment; execute visual elements supporting merchandising statements and maintain the stockroom.
• For SVG 2–3 only, assist with jcp.com orders and aged or undelivered orders and returns; contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
• Assist with the Defective MTO process, ensuring timely and proper execution to protect inventory integrity and prevent shrink.
• Participate in annual inventory processes.
• Support company shrink and safety initiatives.
• Meet established standards for product and service sales, customer service, profit, productivity, and attendance.
• Solve problems and make decisions that drive sales, profit, or customer service; work efficiently and effectively; and encourage strong performance.
• Provide great customer service, cooperate with others, build positive and inclusive relationships, and take accountability for actions and outcomes.
• Look for ways to improve the customer experience, demonstrate confidence and courage, and act with energy and urgency.

Benefits

• Medical insurance (if eligible)
• Dental insurance (if eligible)
• Vision insurance (if eligible)
• Term life insurance (if eligible)
• Paid vacation (eligibility requirements apply)
• Paid holidays (eligibility requirements apply)
• 401(k) with company match (if eligible)
• Associate discount on JCPenney merchandise

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed