Sales Experience Coordinator

American Standard•New York, NY

8d•Onsite

About The Position

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy. LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all. We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone. At the LIXIL Water Experience Center, it's essential to warmly welcome guests as they arrive, understanding their motivations for visiting. Providing informative tours and connecting them with the right team members ensures they achieve their goals. Maintaining a clean and well-organized facility is crucial, and any issues should be addressed promptly to enhance the overall guest experience. Effective communication is key, as it involves managing incoming calls, emails, and leads while keeping track of appointments and events through scheduling software. Coordination of meetings and events requires collaboration with the Sales Experience Manager to handle logistics, from invitations to on-site execution. Additionally, arranging travel for visitors and fostering relationships with external vendors are important tasks, along with participating in training sessions and assisting with project reports as needed.

Requirements

Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Capacity to handle multiple projects and deadlines at once.
Professional and friendly demeanor.
Customer-first attitude.
Ability to foster relationships with clients, vendors, and team members.
Attention to detail and a commitment to excellence.
Ability to work both independently and collaboratively within a team.
Proficiency in Google Suite (Docs, Sheets, Slides, Gmail).
Must work in the office five days a week.

Nice To Haves

Bachelor’s degree or equivalent experience.
Flexibility to work evenings and weekends for events.
Experience in hospitality, production coordination, reception, or administrative roles in busy, customer-facing environments.
Familiarity with Salesforce CRM software.
Knowledge of the kitchen and bath industry, particularly in high-end markets.

Responsibilities

Serve as an ambassador of the facility.
Facilitate customer & event operations.
Maintain detailed daily reporting.
Perform administrative and operational support tasks.
Warmly welcome guests as they arrive, understanding their motivations for visiting.
Provide informative tours.
Connect guests with the right team members to ensure they achieve their goals.
Maintain a clean and well-organized facility and address any issues promptly.
Manage incoming calls, emails, and leads.
Keep track of appointments and events through scheduling software.
Coordinate meetings and events, handling logistics from invitations to on-site execution.
Arrange travel for visitors.
Foster relationships with external vendors.
Participate in training sessions.
Assist with project reports as needed.