First Aid - Sales & Equipment Team Lead

UniFirst•Earth City, MO

13d

About The Position

UniFirst First Aid + Safety is hiring a Sales & Equipment Support (SES) Team Lead to coordinate daily work across the SES team and support field teams with technology troubleshooting, training, and invoice support. The role works with the SES Supervisor, SES Coordinators, and departments including Sales, Accounting, IT, and QA. It includes on-the-job training and ongoing cross-training. The standard schedule is a five-day workweek with two days off, and the position offers up to 40 hours per week. The Team Lead helps set daily and weekly priorities with the SES Manager, supports day-to-day management tasks, and serves as a first point of escalation for complex or urgent requests. In the Manager’s absence, the Team Lead helps ensure daily tasks are completed, supports team accountability in emergencies, remains available to answer questions, and monitors emails and alerts. The role also oversees iPad management, assists with device application issues, and identifies recurring problems and potential process or system improvements.

Requirements

High school diploma required.
Must be at least 18 years old.
Excellent computer skills, including Word, Excel, and 10-key.
Strong organizational and communication skills.
Attention to detail and ability to provide accurate work.
Motivated self-starter who is flexible.
Ability to lift up to 10 pounds.

Nice To Haves

Knowledge of Sage 100 is preferred.

Responsibilities

Coordinate daily work across the SES team.
Monitor the department email, phone line, alerts, and project queues.
Assist with setting daily and weekly priorities with the SES Manager.
Assist the Manager with processing new hires and terminations for TM, SM, RSM, PSP, SCS, and FSS roles.
Assist with new-hire training in the office.
Create learning materials, including SOPs, and spreadsheets for the team’s day-to-day work.
Serve as the go-to resource and first point of escalation for complex or urgent requests from Sales, Customer Service, and Acquisitions.
In the Manager’s absence, help ensure daily tasks are completed, support team accountability in an emergency, remain available for questions or situations, and monitor emails and alerts.
Oversee iPad management, handle escalated iPad issues, and serve as the main SES contact for IT on device application issues.
Assist the Manager with day-to-day tasks.
Identify recurring problems and recommend process or system improvements.
Encourage development, growth, and change in SES through continued knowledge advancement.