Sales Engineer - USA

Webbing • New York, NY

8d • Remote

About The Position

The Sales Engineer will be responsible for ongoing client engagement to ensure technical alignment. This includes addressing pre/post-sales technical issues, documenting technical requirements, and understanding the product's technical feasibility within the opportunity/customer environment. The role requires a self-starter with the ability to work independently. The Sales Engineer will develop and provide technical collateral and training for product awareness. They will work closely with Pre-Post Sales teams to ensure customer technical requirements are understood and aligned with the company’s products/services. This involves documenting opportunity/customer network design and aligning with the network/engineering team to execute technical elements like VPN and Static IP to support the pre-post sales process. The Sales Engineer will manage customer technical queries and monitor support requests to ensure product requirements are met, collaborating with customer success for internal alignment. Weekly and quarterly reports, including weekly technical issues/escalations, will be prepared and communicated.

Requirements

• 5+ years of experience managing customer technical relationships at Enterprise level.
• 5+ years of experience with technical pre-post sales.
• Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.).
• Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22.
• Strong project and time management skills.
• Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
• Proven track record working independently as well within team environment.
• Demonstrate strategic, tactical, and problem-solving skills.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills.
• Ability to take on and manage projects with a can-do attitude.
• Ability to analyze data and technical trends, articulating findings.

Responsibilities

• Ongoing client engagement to ensure technical alignment.
• Address pre/post sales technical issues.
• Document technical requirements.
• Understand the product's technical feasibility within the opportunity/customer environment.
• Develop/provide technical collateral, and training for product awareness pre/post sales.
• Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services.
• Document opportunity/customer network design.
• Internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
• Manage the customers’ technical queries.
• Monitor support requests to ensure that the company’s products are meeting requirements.
• Work in close collaboration with customer success to ensure internal alignment.
• Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

Benefits

• The opportunity for professional development within a reputable international innovative and growing company.
• The opportunity to join a team of highly professional specialists in an international environment.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed