Sales Engineer, Cognigy

NICE

About The Position

As part of the Presales team, the Sales Engineer works closely with Sales on discovery calls, technical deep dives, demonstrations, and proofs of concept, serving as a trusted advisor who bridges technology and business value. The role covers NiCE’s Customer Service Automation portfolio, including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement. It involves solution discovery, customer presentations, RFI and RFP responses, proof-of-value delivery, competitive research, and sharing technical expertise across adjacent teams. The position is for NiCE Cognigy, an AI-first customer experience platform that combines Generative and Conversational AI with orchestration, tools, and enterprise systems to power Agentic AI. Cognigy’s AI Agents support customer experiences across channels and in more than 100 languages. NiCE describes its environment as fast-paced, collaborative, and creative, with opportunities to learn and grow across roles, disciplines, domains, and locations.

Requirements

At least 7 years of experience in solutions engineering, presales, or sales architecture, including planning and executing complex enterprise software sales.
At least 7 years of consulting or customer engagement experience.
At least 5 years of contact center experience, with deep familiarity with the CCaaS landscape.
A proven track record of delivering high-quality solutions, supported by strong work examples.
Strong JavaScript programming and scripting skills.
Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
Experience with enterprise SaaS architecture, APIs, and integrations.
Working knowledge of HTML, JavaScript, CSS, the DOM, and browser developer tools.
Comfort using AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions.
Strong business acumen and the ability to understand new business processes and connect technology to revenue and profit outcomes.
Analytical thinking, problem-solving, presentation, and storytelling skills.
Ability to identify root causes and apply creative thinking to solve problems.
Ability to manage multiple priorities and deliverables across concurrent client engagements.

Nice To Haves

Bachelor’s degree in a related technology field; an MBA is preferred.
Experience with NiCE, Cognigy, or comparable CCaaS or conversational AI platforms.

Responsibilities

Lead discovery calls and technical deep dives to uncover customer pain points and identify opportunities across NiCE’s Customer Service Automation portfolio.
Deliver customized demos and presentations that connect product capabilities to customer experience outcomes.
Create differentiated responses to requests for information (RFIs) and requests for proposals (RFPs).
Design and execute proofs of value to demonstrate real-world value and accelerate deal velocity.
Track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
Provide technical expertise and upskill colleagues across adjacent teams, serving as a go-to voice for AI.