Sales Engineer (Hybrid) (Position located in DC/NY)

KnowBe4•Arlington, VA

3d•Hybrid

About The Position

As a Sales Engineer, you'll be the trusted expert who bridges the gap between what prospects need and what our product delivers - turning technical features into clear business value during every sales conversation. You'll partner closely with Account Executives to support the sales process: demonstrating product capabilities, addressing technical questions, leading proof-of-value engagements, and helping customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that makes deals happen.

Requirements

You're the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed.
1+ year of presales experience or equivalent combination of technical and sales experience, preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities.
Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to.
Natural organization and follow-through - you manage multiple customer engagements simultaneously, track action items without prompting, and take ownership of commitments you make to prospects and teammates.
Collaborative mindset with strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.
Growth orientation—you're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.

Nice To Haves

Familiarity with security awareness training, phishing simulation, or compliance management concepts
Experience with mail environments, Active Directory, or common IT infrastructure

Responsibilities

Support sales reps in clear, engaging product demonstrations, assisting them in showcasing our platform's features and capabilities.
Partner with sales representatives throughout the deal cycle to answer technical questions, address concerns about product limitations or integrations, and provide accurate information that keeps opportunities moving forward.
Lead structured POV engagements following established guidelines, working directly with prospect teams to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact.
Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments, and gather the information needed to position our solution effectively.
Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.
Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business.
Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.