Sales Engineer

Hydra Host•,

2d•$75,000 - $120,000•Remote

About The Position

Hydra Host is building infrastructure for AI at scale through a GPU compute marketplace and infrastructure platforms that help customers and partners deploy and operate high-performance AI Factories. The Sales Engineer supports end-to-end delivery of AI Factory clusters, from defining the Bill of Materials (BoM) through procurement, deployment, and ongoing operational support. Working primarily with Sales and Procurement, this role translates customer requirements into practical infrastructure solutions, coordinates with OEM partners, and helps internal teams deliver customer requirements. The Sales Engineer is a technical point of contact throughout the customer lifecycle, connecting sales conversations with deployment execution and long-term operations. The role involves day-to-day technical coordination, with senior engineering and operations teams available for complex architecture and escalations. The position is remote and requires approximately 50% travel.

Requirements

3–5 years of experience in sales engineering, solutions engineering, technical account management, infrastructure deployment, or a related technical role.
Experience working with server hardware, networking, storage, or datacenter infrastructure.
Ability to translate customer needs into clear technical requirements and practical next steps.
Experience creating or reviewing Bills of Materials, hardware configurations, or technical proposals.
Strong communication skills, including the ability to explain technical concepts to different audiences.
Strong organization and follow-through across multiple customers, vendors, and internal teams.
Comfort working with Sales and Procurement while maintaining technical accuracy.
Ability to travel approximately 50% of the time.
Sound judgment about when to resolve an issue independently and when to involve senior technical specialists.
Knowledge of server architecture and GPU compute fundamentals.
Networking fundamentals, including Ethernet, switching, and connectivity requirements.
Storage fundamentals and infrastructure compatibility.
Linux familiarity and basic troubleshooting.
Datacenter fundamentals, including rack space, power, cooling, and cabling.
Knowledge of hardware specifications, BoM development, and configuration documentation.
Familiarity with virtualization, containers, and cloud infrastructure.
Understanding of hardware support processes and OEM escalation procedures.

Nice To Haves

Experience with NVIDIA-based infrastructure, AI/HPC clusters, high-speed networking, or bare-metal environments.

Responsibilities

Support sales engagements with technical expertise during discovery, solution discussions, and proposal development.
Translate customer requirements into actionable infrastructure specifications and deployment plans.
Explain proposed configurations, technical dependencies, and deployment considerations to customers.
Partner with engineering to validate solution feasibility and identify risks before commitments are finalized.
Develop and maintain Bills of Materials covering compute, networking, storage, and supporting datacenter infrastructure.
Work with Sales, Procurement, and OEM partners to confirm configurations, compatibility, pricing, availability, and lead times.
Track technical changes and keep proposals, purchasing requirements, and deployment documentation aligned.
Evaluate alternative components or configurations when availability, cost, or customer requirements change.
Serve as a primary technical point of contact during customer onboarding, deployment, and post-deployment support.
Coordinate customer requirements, deployment prerequisites, milestones, and technical dependencies.
Bridge communication between customers, sales, engineering, operations, procurement, and datacenter teams.
Track open issues, communicate progress, and escalate blockers to appropriate owners.
Maintain working relationships with OEM vendors across compute, networking, storage, and datacenter infrastructure.
Track vendor commitments, delivery milestones, technical responses, and issue resolution; follow through on outstanding actions.
Coordinate with Procurement and technical teams to resolve configuration discrepancies, delivery issues, and hardware support needs.
Ensure smooth handoffs between deployment teams and long-term operations.
Maintain configuration records, deployment documentation, support contacts, and open-issue logs.
Communicate customer expectations, support responsibilities, and escalation paths.
Support post-deployment troubleshooting and coordinate engineering or vendor assistance when needed.