Sales Engineer

KDDI America • Torrance, CA

13d • Onsite

About The Position

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

Requirements

• Collaboration skills with colleagues, customers, and business partners.
• Strong will to improve his/her skills, experience new challenges and contribute to customer’s and society.
• Experience in B to B market as Sales.
• Experience in System Integration and/or Project Management.
• Good project management skills.
• Ability to communicate effectively and proactively with customers.
• Identify customers' business challenges and propose effective solutions based on our portfolio services.
• Work effectively in a team-oriented environment.
• Research system issues collaborating with other departments and resolve it.
• Japanese (Business Proficiency)
• English (Business Proficiency)

Nice To Haves

• Marketing experience, including the development of sales strategies.
• Project Manager experience, including communicating with all stakeholders to complete projects.
• More than 5 years of experience as a Sales representative and/or Sales Engineer and/or Project Manager, with direct customer-facing experience in identifying customer needs and business challenges.

Responsibilities

• Regularly contact/visit new and existing customers to discuss their needs/issues and explain how these needs/issues could be met by specific products and services.
• Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project Management.
• Have meetings with our business partners, such as an application vendor, network/server vendor, or security vendor, to solve customer’s needs/issues.
• Prepare solutions and presentations for purpose of presenting and explaining our products or services.
• Emphasize product or service features based on an analysis of the customer’s needs/issues.
• Give presentation and demonstration regarding our products or services to our customers directly in order to get our customers to understand our values.
• Negotiate prices, terms of sales and/or service agreements.
• Prepare sales documents to complete contract.
• Coordinate projects for implementing application system/network infrastructure while working with our internal engineering team and external business partners.
• Monitor and manage project schedules working with our internal engineering team and external business partners.
• Assist in troubleshooting customer system issues working with our internal engineering teams and external business partners.
• Maintain good relationships with customers and our business partners.
• Maintain customer records using automated systems.
• Have a meeting with a supervisor in a timely manner to report daily sales activities.
• Research and investigate with colleagues to find new markets and new customers.

Benefits

• Medical, Dental and Vision Coverage
• Basic Life Insurance and AD&D
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed