Sales Engineer, SMB

Socket•,

2d•Remote

About The Position

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers — from Anthropic to xAI, and Figma to Vercel — love Socket (just check out their tweets to see for yourself!) Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $65M in funding from top angels, operators, and security leaders. Socket is looking for a Sales Engineer to support our SMB Clients. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.

Requirements

Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc
Hands-on experience working in customer facing roles.
Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
Ability and desire to learn new tools and technologies.
Must be able to read/write basic scripts in languages Python, JS, or Golang.
Knowledge of common source control managers such as gitlab or bitbucket.

Nice To Haves

CS degree or equivalent industry experience.
Experience with open source, vulnerability management / SCA
Hands on experience working with medium to large customers up to 1000 employees.
Relevant security domain experience and familiarity with vulnerability management SEA tools.
Experience with AI and Large Language Models (LLM)

Responsibilities

Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
Craft technical content to guide customers in implementing specific use cases or extending our solution.
Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
Provide guidance on integrating solutions into the customer's existing infrastructure.
Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.