Sales Engineer Manager

Courser•Southfield, MI

About The Position

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. The Pre-Sales Engineer works closely with the sales team to design, present, and refine IT solutions that meet the unique needs of potential clients. This role involves technical assessments, solution architecture, demonstrations, and proposal support, ensuring that solutions align with both client requirements and MSP (“Managed Services Provider”) capabilities. The Pre-Sales Engineer also acts as a subject matter expert, articulating the technical benefits of services and helping clients understand the value of proposed solutions.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
5+ years of experience in IT, with a focus on pre-sales engineering, solution design, or technical consulting.
Strong knowledge of network infrastructure, servers, storage, cloud platforms (AWS, Azure), and cybersecurity.
Proficiency in designing and architecting IT solutions, including hybrid environments and security configurations.
Familiarity with virtualization technologies (VMware, Hyper-V) and cloud migration strategies.
Experience with diagramming and documentation tools (e.g., Visio) to develop technical proposals.
Demonstrated experience in an MSP or similar client-focused IT environment.
Proven ability to understand complex client requirements and develop appropriate technical solutions.
Strong communication and presentation skills, capable of articulating technical concepts to non-technical audiences.
Excellent interpersonal and relationship-building skills, with a client-first approach.
Strong organizational and multitasking abilities, with attention to detail and a focus on quality.
Ability to work collaboratively with sales and technical teams to achieve common goals.

Nice To Haves

AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect.
Cisco Certified Network Associate (CCNA) or similar networking certification.
CompTIA Security+ or other relevant certifications to demonstrate knowledge in cybersecurity.

Responsibilities

Collaborate with account managers and sales teams to understand client requirements and propose appropriate technical solutions.
Design tailored solutions that address specific client challenges, including network, server, cloud, and cybersecurity needs.
Assist in preparing proposals, statements of work, and other documentation to support the sales process.
Conduct technical assessments and discovery sessions with prospective clients to gather requirements and assess existing environments.
Evaluate client infrastructure to determine potential areas for improvement and recommend solutions that fit their needs.
Create technical architecture diagrams and documentation that outline the proposed solutions.
Conduct product demonstrations and presentations to showcase MSP services and technologies to prospective clients.
Articulate the technical features, benefits, and advantages of MSP solutions in a clear and compelling manner.
Customize presentations to address client-specific needs, highlighting how solutions solve their challenges.
Act as a liaison between sales and technical teams to ensure a smooth transition from pre-sales to project delivery.
Provide technical expertise during client meetings, assisting account managers in responding to questions and addressing concerns.
Work with project and support teams to verify that proposed solutions can be implemented effectively.
Build and maintain strong relationships with prospective clients, acting as a trusted technical advisor throughout the sales cycle.
Provide timely follow-up and support to address client questions, concerns, and technical challenges.
Gather client feedback to inform improvements in pre-sales processes and solution offerings.
Stay current with industry trends, emerging technologies, and best practices in managed IT services.
Maintain expertise in MSP offerings and ensure the ability to communicate the technical value of new and existing solutions.
Participate in training and professional development to expand knowledge of the MSP’s services and technology landscape.

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs