Sales Enablement Support Manager

MRO Corporation•,

1d•$80,000 - $107,000

About The Position

The Sales Enablement Support Manager develops and manages education, resources, and tools to strengthen Commercial readiness across MRO’s clinical data solutions, services, and processes. The role translates complex information into practical, actionable guidance for client conversations and day-to-day Commercial needs. It connects executive leadership and teams across Business Development, Partner Success, Product Marketing and Development, Clinical Services, Market Leadership, Legal, Finance, and other subject matter experts. The role calls for a proactive, self-directed professional who can identify enablement needs, investigate complex questions, engage stakeholders, and develop practical solutions. It requires healthcare and clinical workflow knowledge, instructional design capabilities, cross-functional collaboration, and technology fluency. The manager is expected to use emerging technologies, including artificial intelligence, to improve the quality, scalability, and efficiency of enablement efforts.

Requirements

Bachelor’s degree in healthcare, education, business, marketing, communications, or a related field, or equivalent relevant experience.
At least 5 years of experience in healthcare, clinical services, sales enablement, education, product marketing, learning and development, or a related field.
Strong understanding of healthcare operations and clinical workflows.
Exceptional ability to synthesize complex information and communicate it clearly, concisely, and appropriately for the audience.
Strong communication and interpersonal skills, including the ability to collaborate and build relationships across organizational levels and functions.
Strong organizational skills and ability to manage multiple priorities and stakeholders simultaneously.
Ability to work independently, identify needs, solve ambiguous problems, and move initiatives forward without detailed direction.
Demonstrated experience using generative AI tools such as ChatGPT, Claude, Microsoft Copilot, or comparable platforms to improve productivity, develop content, analyze information, automate workflows, or solve business problems.

Nice To Haves

Experience with clinical data, registries, quality programs, or healthcare data solutions.
Experience with Salesforce, Highspot, HubSpot, Tableau, Salesloft, or other enablement tools.

Responsibilities

Design, develop, and maintain Commercial education covering product knowledge, clinical services, workflows, processes, positioning, and other enablement needs.
Translate complex clinical, technical, product, and operational information into clear, concise, actionable education for Sales and Commercial audiences.
Develop enablement resources such as e-learning courses, guides, job aids, presentations, videos, and other learning experiences.
Create and maintain live role-play trainings and practice experiences using realistic scenarios.
Manage Commercial education in sales enablement and learning platforms, including publishing, organizing, maintaining, assigning, and optimizing content.
Identify knowledge, process, and performance gaps that may be addressed through education, resources, technology, or other enablement solutions.
Partner with Sales leadership and Commercial stakeholders to understand needs and determine enablement strategies.
Develop scalable resources and programs that reduce recurring knowledge gaps and improve Commercial team self-service.
Support onboarding, ongoing development, product launches, process changes, and other Commercial readiness initiatives.
Research complex requests and coordinate with subject matter experts to develop accurate, actionable guidance.
Support Sales and pre-sales processes by clarifying product availability, service capabilities, workflows, and other information needed to position MRO solutions appropriately.
Turn recurring questions or issues into reusable education, resources, or process improvements.
Maintain a working understanding of MRO’s clinical data solutions, service models, workflows, and Commercial processes.
Collaborate with Product Marketing, Product Development, Clinical Services, Market Leadership, Sales, Legal, Finance, Operations, and other stakeholders to provide accurate and timely information.
Support product launches, service changes, process updates, and go-to-market initiatives by identifying Commercial education and readiness requirements.
Ensure enablement materials align with approved product positioning, operational capabilities, and organizational strategy.
Use artificial intelligence and emerging technologies to improve content development, research, workflow efficiency, practice experiences, and Sales enablement.
Evaluate and learn new technology platforms independently and identify business and enablement applications.
Explore ways to automate repetitive work, improve self-service, and increase the scalability and effectiveness of enablement programs.