Sales Enablement Specialist

DuraServ Corp•Coppell, TX

5d•Onsite

About The Position

DuraServ is seeking a Sales Enablement Specialist to build training infrastructure, drive Dynamics 365 adoption, and equip a national sales organization to perform at the highest level. This role is crucial for ensuring the sales team has the knowledge and tools to effectively manage relationships, develop quotes, forecast accurately, and close business. The specialist will design and deliver training, coach reps on data-driven decision making, and develop resources to reinforce learning. Collaboration with Sales Leadership, Operations, IT, and Talent Management is key to ensuring the sales technology ecosystem supports the users. The Sales Enablement Specialist will own the training aspect by designing, developing, and facilitating various learning programs for Microsoft Dynamics 365, Power BI, and the sales technology ecosystem. This includes onboarding and ongoing development for sales representatives, training on standardized sales processes, and developing training on the end-to-end lead-to-order process. The role also involves being a subject matter expert for Microsoft Dynamics 365 and related platforms, training users on Power BI reporting and analytics, and supporting new system capabilities. Additionally, the specialist will develop and maintain learning resources, monitor user adoption and learning effectiveness, and collaborate with cross-functional partners to align initiatives with organizational objectives.

Requirements

4+ years of combined experience supporting sales enablement, CRM platforms, or corporate learning initiatives
Advanced proficiency with Microsoft Dynamics 365 Sales and/or Field Service — administering, supporting, and training on the platform is a firm requirement
Demonstrated success facilitating instructor-led, virtual instructor-led, and self-paced learning experiences for adult learners
Proficiency in instructional design — eLearning development, job aids, quick reference guides, and process documentation
Dynamics 365 fluent — advanced proficiency in Microsoft Dynamics 365 Sales and Field Service is a firm requirement; you know CRM, opportunity management, quoting workflows, and sales process execution at a depth that earns credibility with the reps you train
Power BI proficient — you interpret dashboards, explain metrics, coach forecasting, and help sales reps make better decisions from data they previously ignored
An instructional designer — you develop eLearning, job aids, quick reference guides, and SOPs that are clear, accurate, and actually used
A skilled facilitator — you run instructor-led and virtual training sessions for adult learners with the confidence and adaptability to meet the room where it is
A patient coach — you work with reps who resist change and users who struggle with technology, and you bring them forward without losing the rest of the group
Analytically minded — you evaluate adoption data, training effectiveness, and business process performance and use what you find to improve what you do
Cross-functionally collaborative — you partner with Sales, IT, Operations, and Talent Management and operate credibly across all of them

Nice To Haves

High School diploma or equivalent required; associate or bachelor's degree preferred
Experience with Power BI reporting, dashboard interpretation, and coaching data-driven decision making
Background in sales operations, revenue enablement, or CRM adoption within a multi-location field sales organization
Familiarity with eLearning authoring tools (Articulate Rise/Storyline, Captivate, or equivalent)

Responsibilities

Design, develop, and facilitate instructor-led, virtual, and self-paced learning programs supporting Microsoft Dynamics 365, Power BI, and DuraServ's full sales technology ecosystem
Lead onboarding and ongoing development for new and existing sales representatives through structured training, coaching, reinforcement activities, and advanced learning opportunities
Train sales representatives on standardized sales processes — customer management, opportunity management, quoting, forecasting, and sales workflows — ensuring consistent execution across the organization
Develop and deliver training on DuraServ's end-to-end lead-to-order process, including quoting, pricing, proposal development, operational handoffs, and order execution
Serve as the subject matter expert for Microsoft Dynamics 365 Sales, Field Service, Sales Team Member App, and related platforms
Train and coach users on Power BI reporting, sales analytics, performance dashboards, and data-driven decision making
Support new system capabilities, process enhancements, and continuous improvement initiatives that increase sales productivity and platform adoption
Develop and maintain learning resources — eLearning modules, job aids, quick reference guides, process documentation, and standard operating procedures
Monitor user adoption and learning effectiveness, identifying opportunities to improve training programs, business processes, documentation, and the overall user experience
Collaborate with cross-functional partners — Sales Leadership, Operations, IT, Customer Service, and Talent Management — to align training, business processes, and technology initiatives with organizational objectives