Sales Enablement & Onboarding Program Lead
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. Pacific Life is seeking an Onboarding Program Lead to design, deliver, and sustain a unified onboarding experience for all Consumer Markets Division new hires. This role owns the end to end CMD onboarding program, ensuring new employees quickly understand how CMD operates, how value is created, and how their roles directly support Pacific Life’s enterprise strategy, Strategy Next. The Program Lead will ensure a consistent, high quality onboarding experience across CMD through a blended model of virtual learning and in person workshops. The role requires a strong combination of instructional design expertise, program management skills, and deep understanding of the insurance and financial services environment. It is critical to strengthening strategy execution and reinforcing a shared CMD culture.
Requirements
- Bachelor’s degree in Business, Education, Human Resources, or related field. Masters preferred, or equivalent related experience. (Master’s preferred).
- 10+ years of experience in learning and development, preferably within insurance financial services
- Proven experience leading onboarding, learning, or enterprise programs with broad business impact
- Strong understanding of business operations, strategy alignment, and organizational change
- Demonstrated ability to lead complex initiatives across multiple stakeholders
- Excellent facilitation, communication, and executive presence skills
Responsibilities
- Own the design, execution, and long‑term evolution of the CMD Onboarding Program
- Translate enterprise Strategy Next priorities into clear, actionable CMD onboarding content
- Ensure alignment between CMD onboarding, enterprise onboarding, and departmental onboarding
- Lead the development and maintenance of CMD onboarding curriculum and learning pathways
- Oversee delivery of virtual sessions and in‑person workshops focused on CMD business context, collaboration, and applied decision‑making
- Partner with facilitators and leaders to ensure consistent, engaging learner experiences
- Collaborate closely with HR, Talent, Learning, and CMD leadership to align content, scheduling, and messaging
- Engage subject matter experts and senior leaders to contribute strategic perspectives and participate in select sessions
- Coordinate logistics, enrollment processes, and learning technology configuration
- Define and track success metrics such as readiness, engagement, and time‑to‑contribution
- Gather and analyze feedback from participants, managers, and stakeholders
- Continuously refine program content and delivery based on business needs and strategy evolution
- Ensure program consistency, quality, and scalability as CMD grows
- Maintain curriculum relevance as CMD strategy, operating model, systems, and tools evolve
- Establish standards and documentation to support repeatable delivery
Benefits
- Medical
- Dental
- Vision
- Wellbeing Reimbursement Account
- Paid Time Off
- Holiday Schedules
- Financial Planning Time Off
- Paid Parental Leave
- Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
