Sales Enablement & Deal Ops Manager
About The Position
As the Sales Enablement & Deal Ops Manager, you will own the discipline and repeatability of Neptune's commercial motion. You will run deal-ops intake and pricing/discount governance, build and maintain the playbook library, and drive CRM logging compliance across the sales organization. You will also own contract execution and stand-up net-new capabilities for the team, including the Neptune AI prompt library and a Day-1-ready sales ramp program. Across all of this, you'll partner closely with Sales to close the gaps between what Territory Managers have and what they need to engage buyers effectively — content, coaching, tools, and competitive intelligence — and use adoption and usage data to know where those gaps still exist.
Requirements
- 5-8+ years of experience in sales enablement, deal desk, sales operations, or a related field
- Experience building and maintaining playbooks, training content, or onboarding/ramp programs
- Familiarity with pricing and discount governance processes
- Experience improving buyer engagement through content, collateral, or competitive positioning
- Strong project management skills and comfort operating against defined SLAs
- Excellent written and verbal communication skills
- Comfort working with AI tools and an interest in building AI-enabled sales capabilities
- Relentless passion and commitment to operational excellence – delivering in scope, on time, and on budget to the delight of our internal customers
- 5-8+ years in sales enablement, deal desk, sales operations, or business systems analysis, with direct ownership of playbook, training, or content programs
- Experience managing discount/DoA governance or deal-desk processes within a B2B sales organization
- Experience partnering with sales leadership to define and close training or content gaps
Nice To Haves
- Experience with SAP ERP
- Experience building AI-enabled sales enablement tools or prompt libraries
- Experience designing a new-hire ramp or onboarding program from scratch
Responsibilities
- Own deal-ops intake and maintain a <24-hour review SLA
- Administer discount and delegation-of-authority (DoA) governance, including the escalation path for pricing exceptions
- Partner with Finance/CGO to formally document DoA thresholds and approval levels
- Own contract execution, including delineating contract accountability with Sales and Business Development at the pre-booking stage
- Build and maintain the sales playbook library, refreshing it quarterly using win/loss data from Revenue Intelligence
- Maintain and refresh competitive battlecards (e.g., against Sensus, Itron) to support Territory Managers in live deals
- Drive CRM logging compliance above 95% across the Sales team
- Build and own the Neptune AI prompt library
- Design and deliver the Day-1-ready sales ramp program
- Partner with Sales leadership to identify training, coaching, and content gaps, and define training requirements and plans to close them
- Coordinate with Revenue Technology on the tools that support enablement and deal-ops workflows
- Track and analyze playbook, content, and courseware adoption and usage, and report on deal-ops SLA performance and compliance metrics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
