Sales & Education Manager - Northwest & Vancouver

Diptyque•San Francisco, CA

3d•Hybrid

About The Position

Diptyque is seeking an experienced, dynamic, and results-driven Sales & Education Manager to support the Pacific Northwest region. This role is responsible for driving sales performance, elevating brand presence, and fostering a culture of excellence across assigned retail partners and points of distribution. The Sales & Education Manager will partner closely with retailer leadership and cross-functional teams to execute strategic business initiatives, develop high-performing teams, and ensure a consistently elevated client experience aligned with Diptyque’s brand standards and values. This position is based in San Francisco, California and supports Northern California, Utah, Colorado, Washington, Oregon, Vancouver (CA), and Calgary (CA). Travel is required up to 60%.

Requirements

Bachelor’s degree preferred
Minimum 5 years of luxury retail sales experience
Proven success driving sales performance and leading high-performing teams
Strong business acumen and analytical capabilities
Excellent communication, presentation, and relationship-building skills
Strategic thinker with a proactive and solution-oriented mindset
Ability to thrive in a fast-paced, entrepreneurial environment
Proficient in Microsoft Office Suite
Flexible schedule including some evenings and weekends based on business needs
Valid driver’s license and access to a vehicle required

Responsibilities

Drive weekly, monthly, and annual sales performance across the assigned region
Analyze business trends and identify opportunities to drive growth and profitability
Develop and execute strategic action plans to support sales goals and retail partner expectations
Lead seasonal business reviews and sales strategy meetings with retailer partners
Partner with retailers to negotiate and execute in-store animations, events, and brand visibility opportunities
Monitor competitive activity and market trends, providing qualitative feedback and business insights
Identify regional marketing and clienteling opportunities to strengthen customer engagement and loyalty
Support successful new door openings including staffing, training, merchandising, inventory readiness, and launch execution
Recruit, onboard, coach, and develop high-performing retail teams across the region
Foster a culture of accountability, collaboration, and elevated service standards
Provide consistent in-store coaching and actionable feedback to support team development and business growth
Partner with retailer leadership on performance management, succession planning, and talent development
Analyze productivity and staffing performance to identify opportunities and support business needs
Ensure stores are appropriately staffed, trained, and positioned for success
Champion Diptyque’s selling ceremony, product knowledge, and client experience standards across all locations
Ensure all team members complete onboarding and education curriculum requirements
Partner closely with the Education team to identify training opportunities and facilitate regional training initiatives
Execute trainings, product presentations, retailer rallies, and in-store education events
Ensure retailer teams are consistently equipped with tools, product knowledge, and storytelling techniques to deliver an elevated client experience
Ensure visual merchandising standards are consistently executed in alignment with brand guidelines
Partner with Visual Merchandising teams to elevate brand presence and identify space optimization opportunities
Maintain strong operational standards and support retailer execution across all locations
Manage T&E budget responsibly and in alignment with business needs
Build and maintain strong relationships with retailer leadership and cross-functional business partners
Collaborate closely with Sales, Education, Marketing, Visual Merchandising, and Operations teams to support regional business objectives
Serve as a brand ambassador, representing Diptyque with professionalism, creativity, and a luxury mindset
Provide ongoing business insights and field feedback to support strategic decision-making