Sales Director

MCR Hotels•Jacksonville, FL

1d•Onsite

About The Position

The Director of Sales will be responsible for meeting and exceeding group booking goals, increasing Average Daily Rate and Occupancy Growth, growing market share on an annual basis, revenue maximization and expense control, and sales and/or events department oversight. They will also maintain client relationships and networking. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role contributes to great guest satisfaction scores and requires the ability to handle challenging guest situations with hospitality and a sense of urgency. Strong knowledge of all features of the hotel facility and amenities is essential, as is awareness and support for all groups and events at the hotel. Understanding of relevant technology for the role and excellent phone etiquette are also important.

Requirements

Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.
Must have a positive attitude and willingness to learn.
Possess highly developed verbal & written communication skills.
Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
Must be able to work independently and simultaneously manage multiple tasks.
Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills.
Read, write, understand and communicate with others effectively using the English language.
Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
Read and interpret business records and statistical reports in English.

Nice To Haves

Bachelor’s or Associate’s Degree Preferred.
Some travel may be required to meet with prospective and current clients.

Responsibilities

Meeting and Exceeding Group Booking Goals
Increase Average Daily Rate and Occupancy Growth
Growing Market Share on Annual Basis
Revenue Maximization and Expense Control
Sales and/or Events Department Oversight
Oversee the event management of group bookings and ensure seamless on-property experience with friendly service for all contracted customers.
Maintain Client Relationships & Networking
Proactively develop quantifiable action plans and conduct site inspections.
Develop and execute strategic plans in support of achieving optimal occupancy and ADR growth.
Coordinate with revenue and pricing team to focus on building pipelines for key dates and soft periods. Secures new business and demonstrates the ability to be proactive.
Maximize total revenues and control expenses to meet and exceed hotel profitability objectives.
Oversee operations of the hotel sales function including sales, follow-up and sales administration. Execute and support the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence.
Build and maintain professional and active relationships with clients, third-party meeting planners, referral sites, and other key sources as lead generators.
Maintain strong visibility in local community and industry organizations by positively representing the hotel on site visits, trade shows, and sales calls.
Attend any meetings and any other functions required by the hotel or management, even outside typical office hours.