Sales Director - Audio Visual, Event Technology

Pinnacle Live•Miami, FL

1d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The Sales Director plays a critical role within the In-Venue Sales Organization, responsible for driving and managing sales efforts within an assigned hotel. This position acts as the Pinnacle Live sales leader within the hotel, focusing on building hotel relationships, surpassing sales goals, and facilitating collaboration among the Pinnacle Live and hotel sales teams. The Sales Director is highly influential and responsible for driving short- and long-term growth and profitability.

Requirements

Bachelor’s degree in business or related field or equivalent experience
Minimum of five (5) years’ experience in an audio-visual systems sales leadership role
Minimum of five (5) years’ experience in a customer service facing role
Minimum of three (3) years’ experience in a sales management role
Strong business communication, presentation, and writing skills
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
Exceptional relationship builder, internally and externally
Production and Staging experience within a hotel, venue, convention center, or traveling organization is required
Scenic and Décor experience is required
Rigging, Electrical, and Exhibit experience is required
Experienced and passionate manager; excellent leadership skills
Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Thrives in fast-paced environments, is flexible, and able to adapt to changing scenarios
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Ability to work within a fast-paced and evolving dynamic, welcoming change and navigating conflicting priorities when applicable

Responsibilities

Enforce the Catalyst Sales Process for all hotel leads as directed by the National Director of Sales.
Maintain a deep knowledge of Pinnacle Live’s products and offerings, displaying a passion for learning and understanding new technologies.
Communicate and collaborate effectively with the Venue Director on day-to-day responsibilities, service and client issues, hotel relationships, and management of Sales Managers.
Communicate and collaborate effectively with the National Director of Venue Sales on sales funnel management, sales strategies, and CRM management.
Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings.
Hire, manage, and continually develop the Sales Manager staff, ensuring they deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
Generate and revise scope of work, quotes, proposals, and contracts based on the needs of large-scale hotel leads requiring AV products and services.
Stay attuned to the Sales Managers’ needs and maintain an open line of communication.
Stay attuned to the needs of the Hotel Sales Team, keeping an open line of communication.
Coordinate with the Operations department to ensure successful events for clients.
Provide and measure accurate revenue forecasts for the sales team and leadership.
Use creativity and collaboration to explore profitability, revenue opportunities, and client retention.
Sell profitable business that aligns with budget expectations, forecasting, and reporting to support P&L efforts, with a working understanding of how a P&L works.
Manage accurate and timely billing of events and clients through the sales team.
Perform other duties as assigned.
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.