Venue Director I - Audio Visual, Event Technology

Pinnacle Live•Pasadena, CA

2d•$75,000 - $82,000•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. They are looking for dedicated and determined people to join their team. Pinnacle Live is a Collaborative Crusader, empowering employees to tackle tough challenges and deliver unforgettable hospitality and live event experiences.

Requirements

High School Graduate or equivalent
Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Planning ability; able to prioritize
Strong Technical aptitude
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong team player orientation
Strong attention to detail
Professional appearance

Responsibilities

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary.
Maintain inventory integrity ensuring quality, functionality, organization and availability.
Attend hotel meetings as necessary.
Maintain a working knowledge of industry trends, tools and innovations.
Develop and maintain strong relationships with venue partners.
Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.
Ensure timely payment of all payables.
Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs.
Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle.
Ensure timely payment of all payables and completion of all reporting.
Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate.
Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement.
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them.
Provide technical support for events as necessary.
Delegate tasks effectively as required.
Comply with all safety protocols and standard operating procedures.
Other duties as assigned.
Interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.