Sales Director

MCNEILL HOTEL COMPANY LLC•Gainesville, FL

11d•Onsite

About The Position

The Sales Director is responsible for cultivating a respectful workplace, developing and maintaining the marketing plan and sales budget, and creating market segment strategies to prospect business for the hotel. This role involves providing sales training, participating in revenue management calls, scheduling and completing sales appointments, and attending local business events. The Sales Director also ensures teamwork between departments, creates an effective sales team through training and mentoring, and assists with rate and inventory strategy. Additionally, this position may act as Manager on Duty, handling guest complaints and issues, and is responsible for interviewing, selecting, training, and developing staff. The role involves negotiating hotel rates for LNR accounts, securing group business, coordinating with operations and kitchen staff for events, and maintaining sales files. A strong prospecting plan is essential, targeting business for need dates. The Sales Director must always follow company policies and procedures, ensuring fair treatment and respect for employees and guests. Other duties may be assigned by supervisor or management.

Requirements

High School Diploma or GED equivalent.
Minimum of six months hotel sales administrative experience or equivalent training and experience.
Interpersonal skills
Guest service
Innate sense of urgency
Adaptability
Detail oriented
Proficient communication
Ability to multi-task
Advanced experience with personal computers and related software applications
Ability to read, write, and speak the English language

Responsibilities

Cultivates a respectful workplace maintaining and holding accountable the sales department to respect of attendance, performance, behavior, and common sense and judgment.
Develops and maintains marketing plan and sale budget with the General Manager.
Develops market segment strategies to prospect business for the hotel.
Provides sales training to front office staff as well as Sales Coordinator and Sales Manager.
Participates in revenue management calls and strategies using reports, demand analysis and other resources.
Schedules and completes sales appointments.
Attends business, community, and civic affair events in the local area.
Ensures teamwork and enhances cooperation between all departments.
Creates an effective sales team through training, mentoring, and participating in joint sales calls and blitzes.
Assists in rate and inventory strategy with GM, AGM and Revenue Manager.
Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
Interviews, selects, trains, develops and administers performance appraisals.
Negotiate hotel rates for LNR accounts based upon room night volume and day of week arrival/departure dates.
Secure group business for hotel, blocking rooms, sending contracts and follow up on cut off dates.
Works with operations team to greet group events.
Assists guests with plans for meetings, schedules and monitors meeting functions, conducts property tours and explains amenities.
Assists with follow up on room lists, direct bill and other requirements of previously booked business.
Assists with major group check-ins.
Coordinates with kitchen staff for any catered events.
Maintains sales files and ensures accurate entry in sales system.
Organize work week to include a strong prospecting plan each week targeting business for need hotel dates.
Facilitates inside sales leads and helps with strategy to develop sales plans.
Always follows company policies and procedures.
Ensures fair treatment and respect of employees and guests.
Other duties as assigned by supervisor or management.