Sales Director

MCR•Milwaukee, WI

7d•$73,000 - $78,000

About The Position

The Sales Director is responsible for achieving group booking goals, growing average daily rate, occupancy, and market share, and maximizing hotel revenue while controlling expenses. The role oversees the hotel sales function and event management for group bookings, supports the operational execution of booked business, and builds and maintains relationships with clients and industry contacts. The Director represents the hotel in the local community and at industry events, and supports MCR’s standards for guest satisfaction, cleanliness, teamwork, and friendly service. Some travel may be required to meet prospective and current clients, and attendance at meetings or functions outside typical office hours may be required.

Requirements

Positive attitude and willingness to learn.
Highly developed verbal and written communication skills.
Ability to influence others, negotiate, provide friendly service, and demonstrate professional selling skills.
Ability to work independently while managing multiple tasks simultaneously.
Attention to detail, ability to meet deadlines, and strong organization and presentation skills.
Ability to read, write, understand, and communicate effectively in English, including interpreting business records and statistical reports and preparing routine business correspondence and reports.
Ability to speak effectively in English before groups such as customers or employees.

Nice To Haves

Bachelor’s or Associate’s degree preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.

Responsibilities

Develop quantifiable action plans and conduct site inspections to meet and exceed group booking goals.
Develop and execute strategic plans to achieve optimal occupancy and average daily rate growth.
Coordinate with revenue and pricing teams to build pipelines for key dates and softer periods; secure new business proactively.
Maximize total revenues and control expenses to meet and exceed hotel profitability objectives.
Oversee the hotel sales function, including sales, follow-up, and sales administration.
Execute and support operational aspects of booked business, including preparing proposals, writing contracts, and corresponding with customers.
Oversee event management for group bookings and ensure a seamless on-property experience for contracted customers.
Maintain a clean, spotless, well-organized, and safe hotel and support strong guest satisfaction scores.
Build and maintain professional relationships with clients, third-party meeting planners, referral sites, and other lead sources.
Maintain visibility in local community and industry organizations, representing the hotel during site visits, trade shows, and sales calls.
Attend meetings and other functions required by the hotel or management, including those outside typical office hours.
Follow MCR’s standards for guest relations, teamwork, communication, and service.