Sales Development / SDR Manager

bVital Park City

5d•Remote

About The Position

bVital is a brain regeneration center based in Park City, Utah, with a large and growing online presence and online programs. We specialize in helping people with Parkinson's improve function, reduce symptoms, and in some cases reverse decline. We help people with traumatic brain injuries and concussions reverse their symptoms and reclaim their lives. And we serve executives and high performers who want to protect their brain health long-term. We are an AI-first, clinically grounded, heart-centered team. Our sales process follows a setter/closer model: SDRs qualify prospects and book appointments for high-ticket closers. The SDR team is the front door to everything we do. When your team performs, more people get help. You live for the numbers. Calls made, contact rate, appointments set, show rate. You know exactly where your team stands at any given moment because you built the dashboard, you check it daily, and you coach to it relentlessly. You are the kind of leader who listens to calls on your own time, not because someone asked you to, but because you heard a rep struggle with an objection yesterday and you want to have the answer ready in tomorrow's coaching session. You do not just manage activity. You develop people. You turn hesitant appointment setters into confident, sales-minded pre-qualifiers who genuinely connect with prospects. What you do not love: teams that coast. Managers who hide behind reports instead of getting on the floor. Organizations that treat the SDR team as disposable instead of investing in their growth. You have seen what happens when leadership phones it in, and you refuse to be that person. You want to lead a team where the work actually matters. Not cold-calling strangers about software they do not need, but reaching real people in real moments of crisis and hope. You want to build something, not babysit something. You want a company that is data-driven, mission-driven, and willing to invest in the tools and systems that let your team win. You are also excited about AI. You have used tools like Claude Code or other agentic AI and AI-based call analysis systems to improve script compliance, coach reps faster, and find patterns in performance data that would take hours to spot manually. You see AI as a force multiplier for your coaching, not a replacement for it. If you are a proven SDR leader who builds high-performing teams, obsesses over metrics, and wants to do it for a mission that changes lives, keep reading.

Requirements

3+ years of experience in SDR/BDR management or inside sales leadership
Proven track record managing outbound teams and hitting appointment targets
Experience in high-ticket sales environments (healthcare, coaching, or consulting preferred)
Strong understanding of setter/closer sales models
Proficiency with GoHighLevel (GHL) or similar CRM
Strong skills in Google Sheets or Excel for KPI tracking and reporting
Experience using AI tools for call analysis, script optimization, and performance insights
Excellent coaching, leadership, and communication skills
Data-driven mindset with strong problem-solving ability

Nice To Haves

Healthcare or wellness industry experience, especially Parkinson's or chronic conditions
Experience improving outbound answer rates and deliverability
Background in training SDRs on objection handling and emotional sales conversations

Responsibilities

Lead, coach, and manage a team of SDRs (appointment setters)
Drive daily activity metrics including calls, conversations, and booked appointments
Ensure SDRs are effectively qualifying prospects and positioning appointments with closers
Conduct regular 1:1 coaching sessions, call reviews, and structured performance feedback
Foster a high-performance, mission-driven sales culture where reps want to improve
Optimize outbound call strategies to improve answer rates and booking rates
Implement multi-channel outreach (calls, SMS, email) to increase engagement
Solve key outbound challenges such as low pickup rates and number reputation issues
Continuously test and refine messaging for faster prospect engagement
Ensure SDRs maintain 90%+ script alignment using AI-based call analysis tools
Train the team on objection handling, emotional connection, and urgency creation
Elevate SDRs from basic appointment setters to sales-minded pre-qualifiers
Monitor call quality and provide structured feedback to improve conversion rates
Track and manage team KPIs: calls made, contact rate, appointment set rate, show rate
Maintain accurate reporting in spreadsheets and CRM (GoHighLevel)
Analyze performance data to identify bottlenecks and opportunities
Forecast appointment volume and support revenue targets
Oversee SDR workflow inside GoHighLevel (GHL)
Ensure proper CRM usage, pipeline management, and follow-up sequences
Collaborate with sales closers to improve lead quality and handoff
Implement AI tools for call scoring, script compliance, and performance insights