Sales Development Representative

SHI International•Austin, TX

About The Position

The Sales Development Representative (SDR) drives new business growth for SHI through outbound prospecting and prompt follow-up with customers. The role partners closely with Field Account Executives to research target accounts, engage decision-makers, qualify prospect interest, and book meetings that build the sales pipeline. Success requires persistence, strong communication, and disciplined management of high-volume outreach, with activity accurately tracked in CRM and sales engagement platforms.

Requirements

Ability to conduct cold calling and outbound prospecting to identify new business opportunities (basic).
Ability to qualify prospects and uncover needs through effective questioning and active listening (basic).
Ability to manage and prioritize a high volume of outreach and follow-up tasks (basic).
Experience using CRM and sales engagement platforms to track activity and manage pipeline (basic).
Ability to communicate value propositions effectively across phone, email, and virtual channels (basic).
Ability to build relationships with prospects and gain access to key decision-makers (basic).
Strong organizational and time-management skills and the ability to meet activity and performance goals (basic).
Familiarity with Microsoft Office applications.
Bachelor's degree is preferred but not required.

Nice To Haves

1–3 years of experience in business development, sales development, inside sales, lead generation, or outbound prospecting.
Demonstrated experience with cold calling, lead qualification, appointment setting, or pipeline generation.
Experience with CRM platforms such as SHI AX, Salesforce, Dynamics, HubSpot, or similar, and sales engagement tools.
Bachelor's degree.

Responsibilities

Conduct daily outbound prospecting through cold calls, emails, LinkedIn, and other channels to generate new opportunities.
Respond promptly to customer responses, uncover business needs, and align Account Executives to help address them.
Maintain a consistent follow-up cadence to increase engagement and response rates.
Research assigned territories to identify target accounts, decision-makers, and buying signals.
Ask discovery questions to uncover prospects' goals, challenges, and technology needs.
Book qualified discovery meetings for Account Executives to build pipeline.
Partner with Account Executives to develop account-development and prospecting plans.
Stay current on SHI solutions, market trends, and the competitive landscape to position value effectively.
Log prospect interactions and opportunity details accurately in CRM and sales engagement platforms.
Meet or exceed activity, meeting-setting, and pipeline-generation goals.