Sales Development Representative (SDR) – Automotive Sales & Service

Worldwide BDC•Coral Springs, FL

21d•$40,000 - $100,000•Onsite

About The Position

Worldwide BDC is seeking driven, competitive, and growth-oriented professionals to join our team as Sales Development Representatives. This is more than a traditional call center position. Our Sales Development Representatives work directly with customers on behalf of automotive dealerships across the country, helping create sales opportunities, schedule dealership visits, reconnect customers with service departments, and identify opportunities throughout the customer lifecycle. We provide the training, coaching, technology, and structure. You bring the energy, consistency, and desire to perform. We hire for drive. We develop talent. We promote based on performance. As a Sales Development Representative, you will communicate with dealership customers and prospects through outbound and inbound conversations. Depending on your assigned team, you may work with customers interested in purchasing a vehicle, existing customers who need automotive service, or customers who may be ready to upgrade or trade their current vehicle. Your goal is simple: create meaningful customer conversations, identify opportunities, and turn those opportunities into qualified dealership appointments.

Requirements

Strong verbal communication skills
Competitive drive and self-motivation
Confidence speaking with customers
A positive and professional phone presence
Comfort working toward daily and monthly goals
Coachability and willingness to improve
Resilience when handling objections or rejection
Strong attendance and reliability
Ability to work in a fast-paced team environment
Desire to increase earning potential through performance
Interest in building a long-term career in sales, automotive, or leadership
Candidates with backgrounds in sales, customer service, hospitality, retail, automotive, business development, appointment setting, or other performance-based environments are encouraged to apply.
Competitive individuals, former athletes, and candidates accustomed to goal-oriented environments often transition well into this position.

Responsibilities

Make high-volume outbound calls to dealership customers and prospects
Handle inbound customer opportunities when assigned
Build rapport and communicate confidently over the phone
Identify customer needs and create urgency around the appropriate next step
Schedule and confirm qualified sales and/or service appointments
Re-engage customers who previously expressed interest but did not purchase
Communicate with existing service customers regarding dealership opportunities
Professionally overcome objections and customer concerns
Maintain accurate notes and customer information within dealership CRM systems
Follow established scripts, processes, and compliance standards
Track daily activity and individual performance metrics
Work closely with managers, trainers, and team members to achieve department goals