Sales Development Representative | PST | Remote

Grafana Labs

5d•$80,750 - $83,650•Remote

About The Position

Grafana Labs is seeking a Sales Development Representative (SDR) to join their 100% remote team. The SDR will focus on guiding users and prospects through their Grafana journey, partnering with the Sales Team to identify new business opportunities, and developing transferable skills for career growth. This role involves both reactive (inbound inquiries) and proactive (outreach to target accounts) work, requiring research, a detective mindset, thoughtful messaging, and confidence in driving business conversations over the phone. The position emphasizes the use of AI to enhance productivity and is suitable for individuals who are driven, humble, technically curious, and embrace a team-first attitude with extreme ownership. It's a demanding, rewarding, fast-paced, and challenging environment within a growing company, with opportunities to collaborate with teammates from diverse international backgrounds. This role is ideal for those starting their careers or looking to pivot into the tech industry, offering significant learning opportunities and supportive management.

Requirements

Located in NORAM
Open to feedback and coaching, always looking for ways to improve
Clear and concise written and verbal communication style
Excellent organizational skills and the ability to prioritize many tasks and demands
Willingness and ability to take on any task - no matter how small or big - with a focus on quality
Resourceful and proactive in an environment that is constantly evolving
Driven by purpose and by winning with a team-first attitude
Curious and passionate about technology
Ability to use AI as a tool to constantly improve productivity

Nice To Haves

Experience with the CARR model (Context, Action, Results, Reflection) for sharing experiences.

Responsibilities

Build and maintain knowledge of Grafana technology, competitors, open source ecosystem, and industry trends.
Follow up on inbound leads effectively and efficiently.
Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts.
Use Salesforce and Grafana dashboards for lead and account management and research.
Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
Drive effective discovery conversations to understand users’ needs and goals and communicate how Grafana can help them.
Consistently meet new business opportunity and pipeline targets.
Collaborate with cross-functional teams such as marketing and sales to win as a team.