Sales Development Representative
About The Position
This role exists to free up our CEO’s calendar for high-value sales appointments. You’ll handle the groundwork that makes those appointments happen — and the follow-up that helps close them. You’ll be the connective tissue between our marketing presence, our outbound prospecting efforts, and our CRM. Macro Connect is a Detroit-based Managed Service Provider (MSP) delivering IT services to schools, cities, and businesses. With 27 employees and an office in a renovated historic library, we’re a tight-knit, high-performing team that takes our work seriously — and has fun doing it. We’re growing, and we need a sharp, hungry, detail-obsessed coordinator to help us scale. This is a ground-floor opportunity to learn the technology sales world from the inside out, earn real responsibility fast, and grow into a full outside sales role if you’re willing to put in the work.
Requirements
- Bachelor’s degree or equivalent — any major considered; communications, marketing, business, or IT-adjacent fields are a plus
- Exceptional written communication skills — we will evaluate this directly in the interview process
- High comfort level with technology; experience with CRM tools, email marketing platforms, LinkedIn, or automation software is a bonus
- Genuine curiosity about IT, managed services, cybersecurity, or B2B sales
- Competitive but coachable personality — you want to grow and you’re willing to put in the reps to get there
- Disciplined self-starter with strong organizational skills and the ability to juggle multiple priorities without dropping the ball
Nice To Haves
- Familiarity with GlassHive, Apollo.io, or Autotask
- Prior internship, job, or project in a sales, marketing, or customer-facing role
- Exposure to IT concepts, terminology, or the MSP industry
- Experience working within EOS (Entrepreneurial Operating System)
Responsibilities
- Research and build targeted prospect lists using Apollo.io
- Execute outbound email and LinkedIn sequences on behalf of the CEO
- Research and attend networking groups, conferences and events to build our network
- Log and track all prospecting activities in GlassHive and Autotask (PSA)
- Qualify inbound and outbound leads and schedule appointments for the CEO
- Maintain and update CRM records with accurate, timely data
- Attend sales appointments with the CEO or engineering team
- Assist in preparing quotes, proposals, and presentation materials
- Support the RFP process by gathering information and formatting documents
- Track follow-up tasks, pipeline stages, and next steps across active opportunities
- Manage and update our LinkedIn presence and other social channels with consistent, professional content
- Draft email campaigns, newsletters, and outreach sequences in GlassHive
- Coordinate vendor and partner communications to support co-marketing and lead-sharing programs
- Help maintain a consistent brand voice across all written touchpoints
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
