Sales Development Representative Manager
About The Position
As Sales Development Representative Manager for Workvivo's AMER and LATAM region, you will own the full performance and development of a regional SDR team operating across outbound and inbound motions. You will translate global strategy into regional execution and partner with Sales and Marketing to deliver consistent, high-quality pipeline. The role focuses on coaching, talent development, and strong execution as Workvivo brings its expanded product story to enterprise buyers across two high-growth markets. Workvivo, now part of Zoom, is an employee communications and insights platform serving mid-market and enterprise companies globally. Its AMER and LATAM SDR team combines structured outbound sequencing into target accounts with managed inbound response, focusing on pipeline quality over volume. The position is hybrid and requires on-site presence three days per week at the Boston, Massachusetts office; remote arrangements are not available. The listed salary range or on-target earnings is $92,800 to $185,600. Zoom's total direct compensation philosophy considers base salary, bonus, and equity value. Starting pay depends on qualifications and experience, and compensation ranges may vary by location.
Requirements
- At least 2 years of experience managing SDR or BDR teams in a B2B SaaS environment, with a proven track record of delivering against pipeline, meeting, and revenue targets.
- Experience leading both outbound and inbound SDR motions and understanding the factors that drive conversion across each.
- A coaching-first leadership approach, including experience listening to calls, running role-plays, and actively developing rep capability.
- Experience identifying high performers, managing performance gaps, and creating development pathways for SDR talent.
- Strong commercial acumen, including pipeline economics, conversion rates, and data-driven levers that influence SDR performance.
- Effective cross-functional communication and collaboration, including experience partnering with Sales, Marketing, and Enablement stakeholders.
- Ability to operate in a fast-paced, high-growth environment while bringing structure, accountability, and energy to a team.
- Ability to work in person at the Boston office three days per week.
Responsibilities
- Deliver against regional meeting, SQO, and pipeline targets by owning AMER and LATAM SDR performance and focusing on the inputs and behaviors that drive results.
- Translate global SDR strategy into effective regional execution and ensure consistent adoption of playbooks and programs across AMER and LATAM.
- Build and sustain a daily coaching culture through call reviews, role-plays, 1:1s, and live feedback.
- Develop and retain SDR talent by identifying high performers, creating individual development plans, and addressing performance gaps with clear expectations and support.
- Drive consistent outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs.
- Identify and resolve regional blockers across process, data, tooling, routing, and skills, partnering with the Global Head and cross-functional teams.
- Partner with Sales and Marketing to strengthen meeting quality and pipeline conversion and align SDR activity with campaigns and ABM priorities.
- Share regional learnings and insights with the global SDR organization to influence strategy and improve practices across the wider team.
Benefits
- A benefits program offering perks, benefits, and options to support physical, mental, emotional, and financial health, work-life balance, and community participation.
- Bonus and equity value may be included in total direct compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
