Sales Development Representative-Inbound

United Site Services•Meridian, ID

1d•Onsite

About The Position

The Sales Development Representative Inbound (SDR) role is an essential sales partner in the USS sales process to grow revenue with current customers, expand our customer base and efficiently connect potential customers with sales staff. The SDR is responsible for adequately qualifying and managing all sales leads received through the various data feeds and inbound phone calls, as well as making outbound sales calls related to sales initiatives and campaigns. This position has a clear understanding of the process to identify customer ranking and thresholds of need and how to handle/team sell and delegate accordingly.

Requirements

High School or GED or equivalent combination of education and experience
3 of related sales or customer experience preferred
Prospecting / Cold Calling / Referral generation
Proven track record of building business and hitting sales targets
Strong PC proficiency (Microsoft Office, CRM, etc.)
Customer care and sales experience, including customer relationship development and referral generation
Ability to solution sell-through value alignment to differentiate USS offerings from the competition
Teamwork with all sales channels and operations
Lead Sourcing
Closing and Negotiating
Time Management
Organization
Excellent follow-up skills (leads, issue resolution, etc.)
Strong written and verbal communications
Decision making and problem-solving
Presentation skills, building relationships, negotiation, results-driven, capable of achieving sales targets
Keep up to date with industry news to identify opportunities for new business and industry knowledge
Know the critical steps of projects and project management
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent

Nice To Haves

Salesforce proficiency experience a plus

Responsibilities

Partner with sales and marketing to execute proactive outbound calls and campaigns related to lapsed customer accounts with declining revenue, repeat projects, job expansion, and cross-selling initiatives
Partner with sales to help manage Inbound Business Sales Queue as needed
Respond, engage and qualify inbound leads and inquiries from our website and manage Easy Safe and Clean shared mailbox
Sell all product offerings available in the specific market and contact potential customers to create and maintain long-term partnerships
Work to revenue targets/quotas and KPIs as set by Supervisor. Utilize outside sources to assist in driving KPIs and manage performance intelligently
Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification in CRM application while ensuring customer needs are met
Profile strategic accounts to identify key individuals, research and obtain business requirements, and present solutions to start the sale cycle
Act as the subject matter expert of all USS Products and services and educate customers on their LOB
Produce quotes and orders through Salesforce
Manage individual case management box in Salesforce
Perform other duties as required