Sales Development Operations Manager

JFrog • Sunnyvale, CA

16h • $140,000 - $160,000 • Hybrid

About The Position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure software delivery from code to production -- a concept we call “liquid software.”

We are looking for a Sales Development Operations Manager to own the operational backbone of our global XDR organization (our SDR and BDR teams). This role sits within the Marketing Operations team and is the connective tissue between our XDRs worldwide and the systems, data, and workflows that make them effective. You will partner closely with XDR leadership, Sales Operations, and the broader Marketing Operations team to ensure our XDR motions run with precision and to help build the next generation of AI operational infrastructure that will power it.

In this role, you will be the operational force behind XDR success. By elevating the systems, data, and workflows that our XDRs depend on, you will empower our teams to focus on what matters most: engaging customers with genuine value and driving pipeline. You will bridge strategy and daily execution, ensuring every process, every tool, and every data point moves our global XDR teams closer to their goals. At JFrog, if you're willing to do more, this role will grow with you.

Requirements

• 5+ years of experience in Sales Development Operations, Marketing Operations, or Revenue Operations supporting BDR, SDR, or inside sales organizations at scale, ideally in a high-growth SaaS environment.
• Advanced Salesforce proficiency (routing rules, workflows, reporting, account and lead management) combined with hands-on experience with sales engagement platforms, intent tools such as 6sense, and data enrichment tools such as ZoomInfo. Salesforce certification is a plus.
• Strong analytical capability with the ability to build reporting frameworks, monitor operational performance, and translate data into clear decisions for leadership.
• Systems thinking: the ability to see how data definitions, integrations, and process decisions connect across tools and to drive changes that hold up over time. Practical AI fluency and curiosity to keep growing in this area is a strong plus.
• Clear, confident communication and the ability to build trust with senior sales leaders, XDR managers, and cross-functional partners across multiple time zones and regions.
• Flexibility to navigate a global working model, including the willingness to participate in early morning or late evening meetings to support international teams.

Nice To Haves

• Salesforce certification is a plus.
• Practical AI fluency and curiosity to keep growing in this area is a strong plus.

Responsibilities

• Drive XDR Success: Own the mission. Everything in this role connects to one outcome: supporting our XDRs to engage customers with genuine value and drive pipeline. Every system, process, and data point you touch should make that outcome more achievable.
• Own lead routing, territory assignment, and lifecycle management for XDRs across North America, EMEA, and APAC.
• Optimize and Evolve the Tech Stack: Optimize and evolve the XDR tech stack, including Salesforce, Outreach, Sales Navigator, 6sense, ZoomInfo, Nooks, Aircover, and Marketo. Ensure tools work well individually and together, identify opportunities to simplify and consolidate, and build an experience designed around what reps need to be effective.
• Build a Trusted Data Foundation: Enhance and evolve the data foundation that XDR operations depends on, including operationalizing the ICP, signal schemas, and enrichment pipelines, working closely with Data Quality and Sales Operations teams to ensure accuracy and governance.
• Define Reporting and Drive Operational Intelligence: Define and monitor high-visibility reporting for XDR leadership, covering activity metrics, conversion rates, and pipeline targets, and actionable insights, working in partnership with the Marketing Analytics team to ensure the right reports are built and maintained. This includes process compliance monitoring and proactive alerting so that issues are surfaced and addressed before they impact performance.
• Enablement Program Infrastructure: Partner with XDR leadership to ensure there is a clear onboarding, ramp and growth program infrastructure that gives new XDRs the knowledge, tools, and confidence to perform at a high level quickly, and continue to perform at a high level.
• Collaborate and Document: Collaborate cross-functionally with Sales Operations, Marketing Operations, and Data Quality teams to align on CRM governance, shared definitions, and data quality standards.
• Establish operational documentation and playbooks that make onboarding faster and institutional knowledge durable.

Benefits

• base salary range between $140,000 to $160,000
• equity package of restricted stock units (RSU)
• Employee Stock Purchase Plan
• comprehensive benefits including medical, dental, vision, retirement, wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed