Senior Sales Operations & Business Development Manager

Northwest Center•Seattle, WA

8d•$120,000 - $140,000•Onsite

About The Position

Reporting to the Chief Growth Officer, the Senior Sales Operations & Business Development Manager will help build more consistent sales practices across Northwest Center’s current and emerging sales activity. This role is primarily focused on sales operations, including pipeline management, CRM discipline, sales reporting, forecasting support, KPI tracking, and follow-up across assigned sales activity. Northwest Center is developing more consistent sales practices, so the right person will need to be comfortable creating structure, improving visibility, and helping teams with consistent habits. Direct business development or selling activity may be part of the role, but it is expected to be secondary to building the sales operations discipline needed to support consistent, visible, and accountable sales activity at Northwest Center. This is a hands-on role for someone who likes bringing order to a developing sales environment while also helping move selected revenue opportunities forward.

Requirements

6+ years of B2B sales, sales operations, revenue operations, or sales enablement experience, including experience improving sales processes, pipeline discipline, or CRM adoption
Experience supporting sales activity across multiple teams, territories, service lines, or business areas
Experience creating structure, follow up, and accountability across teams or business areas without direct reporting authority
Strong understanding of CRM systems such as Microsoft Dynamics, Salesforce, HubSpot, or similar platforms
Demonstrated success in pipeline management, KPI tracking, forecasting, and sales process improvement
Experience supporting or carrying assigned sales goals
Degree in Business, Marketing, Communications, or related field (or equivalent job experience)

Responsibilities

Monitor leads, pipeline activity, customer engagements, and sales KPIs across identified sellers and business areas
Track progress against sales goals, performance expectations, and accountability standards established by the CGO
Support the CGO in developing and implementing consistent sales systems, tools, routines, and practices across identified sellers and business areas
Support onboarding and training related to sales tools, CRM usage, pipeline expectations, and reporting practices
Create sales dashboards and recurring reports for executive leadership as needed
Analyze sales trends, pipeline movement, conversion data, and activity patterns to identify opportunities for improved follow-up, forecasting, and sales execution
Develop and maintain forecasting tools and models to support budgeting, pipeline reviews, and organizational planning
Maintain CRM data standards, reporting expectations, and usage practices across identified sellers and business areas
Support targeted business development and assigned selling activity, including prospecting, follow-up, proposal support, and advancement of selected opportunities
Maintain assigned sales goals tied to approved business development activity