Sales Development & Customer Service Rep

DuctMasters USA • Weston, FL

7d • Onsite

About The Position

This is a full-time Sales Development & Customer Service Rep position with DuctMasters at their Weston, FL office. The role requires an outgoing and organized professional to coordinate with a team, answer phones, schedule service appointments, follow up on missed calls, respond to web form submissions, and make outbound calls to leads. The representative will use ServiceTitan to manage the appointment calendar and customer/job information, and coordinate with dispatchers and field technicians to ensure efficient customer service and support daily productivity. This role offers opportunities for growth and additional duties as the business expands.

Requirements

• 1+ years of experience in a customer service, sales development, call center, or another customer-facing role
• Fluent verbal and written English communication skills
• Professional phone etiquette
• Flexibility to work an after-hours and weekend shift rotation (with advance notice)
• Punctuality, reliability, and a professional appearance/attitude
• Must be able to pass a background check and drug screening

Nice To Haves

• Bilingual English/Spanish fluency

Responsibilities

• Answer incoming phone calls
• Book residential and commercial service appointments
• Follow up on missed calls
• Respond to web form submissions
• Make outbound calls to leads
• Use ServiceTitan to keep the appointment calendar organized and customer/job information accurate
• Coordinate with dispatchers and field technicians to ensure efficient customer service and support daily productivity

Benefits

• Annual sick time
• 6 paid holidays (including a floating birthday)
• Annual paid vacation time
• Paid expenses
• Access to a company vehicle
• Gas reimbursement
• Insurance benefits
• A 401(k) plan
• Growth opportunities
• Supportive and collaborative work environment
• Incentives and performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed