Sales Desk

FRASER VALLEY BUILDING SUPPLIES INC.•100 Mile House, BC

11d

About The Position

The Sales Desk works to provide a friendly atmosphere for our customers. They are responsible for assisting customers, invoicing and ordering in product for them and maintain the desk. They play a very important role as they generally are the first and last contact for some of our customers.

Requirements

Prior lumber yard/retail knowledge and experience
Demonstrates a willingness to learn about products
Detail orientated and strong attention to following safe work practices
Excellent listening, communication and interpersonal skills
Outstanding customer service skills
Self-motivated

Nice To Haves

Prior customer service experience is considered an asset, but we are willing to train the right candidate

Responsibilities

Greeting all customers in a friendly manner within 10 seconds
Processing special orders from both customers and at the request of the Contractor Sales team
Arranging delivery of customers’ order through the shipping department
Invoicing customers who have a charge account
Filling shipment/delivery paperwork
Answering the phone and taking messages, if people are unavailable.
Writing up orders, estimates and transfers for contractor sales
Processing returns up to $250 on cash accounts and $1,000 on charge accounts
Authorizing overrides on accounts who are over their credit limits by $1,000 on charge accounts
Scanning items, ensure that prices and quantities are correct, and collecting payments.
Processing all transactions quickly and in a professional manner
Assisting all customers in finding products and offering product knowledge to enhance their shopping experience
Facing and minor replenishment of stock including cleaning shelves in preparation of new stock arrival within the contractor desk perimeter when not assisting customers
Proactively being aware of all promotions and product availability