Sales Desk Manager

Lithia & Driveway•Mars, PA

8d•$130,000 - $175,000•Onsite

About The Position

Dealership: L0294 Baierl Toyota Baierl Toyota Drive Your Career Forward with Lithia & Driveway At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company. We are looking for a Sales Desk Manager to lead, develop, and inspire our customer-facing Sales team at Baierl Toyota. This role is a key driver of performance, culture, and customer experience. Why Join Our Team? We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find: Real opportunities for advancement across a national network Leadership development and training through our internal learning programs A high-performance culture that recognizes and rewards results The ability to influence store success and shape your team

Requirements

3+ years of automotive sales management experience in an OEM franchise dealership.
Proven success desking deals and driving profitable sales performance.
Strong understanding of retail and lease transactions, lender guidelines, and F&I processes.
Experience leading, coaching, and developing sales professionals.
Proficiency with CRM systems, dealership management systems (DMS), and digital retailing tools.
Excellent communication, negotiation, and customer-facing skills.
Strong analytical and problem-solving abilities.
Valid driver's license with an acceptable driving record in your state of residence.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Desk and structure new and pre-owned vehicle deals to achieve sales and profitability objectives.
Work directly with customers when needed to assist sales consultants in closing vehicle sales.
Review and approve all sales transactions to ensure accuracy, compliance, and profitability.
Partner with Finance & Insurance Managers to maximize product penetration and customer satisfaction.
Monitor and manage daily sales activity, lead performance, appointments, and showroom traffic.
Coach, mentor, and develop sales consultants to improve closing ratios, gross profit, and customer experience scores.
Ensure all CRM activities, prospect follow-up, and customer communications are completed effectively.
Analyze market conditions, inventory levels, and pricing strategies to remain competitive.
Collaborate with leadership on inventory management, aging units, and sales forecasts.
Assist with recruiting, onboarding, and training new sales team members.
Maintain compliance with all dealership, OEM, state, and federal regulations.
Support achievement of departmental goals related to volume, gross profit, penetration rates, and customer satisfaction.
All other duties as assigned.