Sales Design Consultant- Sell Tile!

Architectural Ceramics Incorporated•Rockville, MD

2d•$50,000 - $70,000

About The Position

The Sales Design Consultant uses product knowledge and design skills to meet or exceed sales goals and customer expectations while building long-term customer relationships. The role serves showroom customers by appointment or walk-in, provides project quotes, sells tile, and supports customers throughout the sales process. It also develops and retains accounts through prospecting, regular client visits, follow-up, networking, and ongoing product and design education. The position requires disciplined opportunity and contact management in Salesforce.com (SFDC), including keeping records current, entering showroom traffic, creating follow-up tasks and events, maintaining pending opportunities, and completing timely outreach by phone and email. The consultant works with the Sales Manager on pending opportunities and account-development schedules, collaborates with colleagues to serve clients across stores and designers, and contributes to showroom operations by maintaining workspaces and putting away tile. The stated expected workweek is 45 hours.

Requirements

Basic drawing skills.
Ability to negotiate pricing and favorable terms.
Ability to analyze and solve problems.
Excellent organization skills, including the ability to prioritize and multitask.
Working knowledge of the internal computer system, Salesforce.com, including how to write up an order.
Ability to maintain positive working relationships with customers and coworkers.
Ability to create and use Excel spreadsheets and Word documents.
Maintain a high level of product knowledge for existing and new product lines.
Account-development skills.
Working knowledge of Access.
Ability to work while visiting clients outside the office.

Responsibilities

Use product knowledge and design skills to meet or exceed sales goals and customer expectations, build long-term customer relationships, and sell tile.
Assist showroom customers by appointment or walk-in, including clients from other stores or other designers within the store as requested.
Collect contact and related-party information for every client and keep contacts in SFDC up to date, entering information daily.
Provide a project quote for every customer on the same day.
Create a next task and follow-up event, and send a thank-you-for-coming email.
Record showroom traffic and a next-purpose task for every opportunity in SFDC by the end of the day, and convert leads by the end of the day.
Keep pending opportunities current, including next-purpose tasks, amounts, close dates, and timely follow-up on action items.
Call open opportunities and complete other action items; call hot opportunities at least weekly or on the negotiated date, and contact contractors or installers providing quantities.
Return all phone calls and emails by the end of the day.
Provide current-month and next-month sales forecasts when requested and meet weekly with the Sales Manager about pending opportunities.
Prospect for new business by calling targeted account lists in SFDC.
Work with the manager to establish a fixed schedule for developing top accounts, including outside visits, appointments, or phone calls; provide a route schedule of specific firms within 90 days, with at least two visits per month.
Make weekly outside account-development visits to clients and attend association meetings and trade shows to build a network.
Attend daily huddles, monthly new-product webinars, and special-order vendor product-training sessions.
Continue learning company procedures, business rules, price lists, and product lines to support selling and improve product knowledge and design capabilities.
Clean the workspace after each customer visit and put away showroom tile throughout the day; ensure all tile is put away before leaving for the day.
Maintain focus on the company's core values, exhibit teamwork, treat clients and colleagues equally, and put others before oneself.
Support sales goals, account development and retention, timely follow-up, and surveys of key internal customers and the top five external customers.