Sales Department Administrator

United Stars Holdings, Inc.•North East, PA

About The Position

The Sales Department Administrator is responsible for supporting the sales team and engaging with customers on behalf of the company, addressing customer needs, and ensuring they provide a positive experience. To perform this role, you need to possess high-level customer service skills. This skill set includes qualities like active listening, empathy, problem-solving, and communication. The ability to understand and convey technical information regarding Electric Materials products and services is necessary for concise communication with both customers and other departments within the company.

Requirements

Highly proficient in Microsoft Office, particularly Excel, Power Point and Word
Well-developed communication skills (verbal and written)
Detailed oriented and very comfortable performing and reviewing data analysis
Strong communication skills
Able to multi-task
Desire to work in a fast paced and team-oriented environment
Good working knowledge of computers and related software as job entails are required
Data entry and retrieval of such information on a regular basis
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Able to work with a sense of urgency, when required
Strong desire for learning the principles of the business

Nice To Haves

Minimum 5 years of administrative experience in a manufacturing environment
Associate degree (Business or related field)

Responsibilities

Manage large amounts of incoming calls and emails
Enter and process customer purchase orders (and any subsequent changes) accurately and efficiently
Provide accurate order acknowledgements
Process customer estimates
Identify and assess customers’ needs to achieve satisfaction
Work closely with production planning and manufacturing to confirm, convey and monitor delivery dates and changes to customer deliveries
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools