Seasonal Sales & Customer Support Representative - On Site
About The Position
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this on-site role at our Sumner Distribution Center, you will be working in a fast-paced, high-energy environment. We are looking for someone who enjoys engaging with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members.
Requirements
- Enjoy building relationships, inside and outside the organization.
- Able to communicate clearly and accurately, both verbally and in writing.
- Dedicated to helping customers by providing guidance, knowledge and authentic experiences.
- Demonstrate critical thinking by evaluating information from multiple software systems to solve customer issues.
- Available to attend an in-person two week sales and service training class.
- Ability to work a flexible work schedule with reliable and predictable attendance.
- Have reliable transportation to and from the REI Sumner Distribution Center.
- Minimum age requirement of 18 years.
- Available Monday - Friday between 6am - 4pm for a 4-8 hour shift
- Available for a minimum of 24 hours per week
- Chosen applicants must be available to interview on one of these two dates: Thursday, September 24 - Friday, September 25.
- Mandatory Training Class: Week 1 October 26-30, 9am-4pm, Week 2 November 2-6, 9am-4pm
Nice To Haves
- Previous experience in retail and/or customer service call center preferred.
Responsibilities
- Assist customers by taking inbound phone calls during your shift, this may be up to 8 hours a day.
- Apply your passion for the outdoors, REI products, and gear to serve our customers effectively.
- Bring your best, authentic self.
Benefits
- generous employee discount
- access to health benefits
- a retirement savings plan
- accrued time off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
