Sales & Customer Success Support

MarineMax•Allen, TX

9h•Onsite

About The Position

The Sales & Customer Success Support position is responsible for growing FANS scores and ensuring that the dealership exceeds the greatest expectations of our customers. This role involves supporting sales staff, ensuring customer satisfaction in the service department, and maintaining a professional presentation of products. The position also requires participation in marketing functions, personal development, expense control, and facility maintenance.

Requirements

Insure that personal conduct meets or exceeds standards established by MarineMax
"Make Boating Easy"
Professional telephone and face-to-face contact with all customers and team members
Professional representation of MarineMax
Accurate and timely completion of all paperwork
Timely and accurate completion of all administrative tasks

Nice To Haves

Individual effectiveness will be measured by review of the performance criteria below: Internal/external customer satisfaction/FANS
Successful boat shows, Getaways! trips, and other off-site promotional events

Responsibilities

Detect and Resolve Customer Expectation Issues
Promote an attitude of customer accommodation and support for all MarineMax patrons
Resolve any customer complaints to the customer's satisfaction in accordance with company policy and managerial direction
Provide exceptional customer service and assistance for boat deliveries and demonstrations
Provide boat handling and operation assistance to MarineMax boat owners as directed
In coordination with MarineMax management execute tasks daily as requested
Pick up and return of customer watercraft as needed for customer accommodation
Help necessary to optimize the ability of the sales staff to maximize sales opportunities
Assist the Service department as needed for customer accommodation
Assist in maintaining a professional presentation of the products represented by MarineMax
Maintain current boat price signage in showroom
Inspect showroom inventory daily for proper presentation and cleanliness
Arrange cushions and canvas
Call for repairs as needed
Clean minor footprints and stains as observed - call for prompt detail as needed
Routinely inspect outside inventory and call out items needing detail or attention of any kind
Assist in other marketing functions as needed
Transport boats to and from shows
Participate in event set up and tear down
Provide any assistance necessary or requested
Participate in all MarineMax training.
Document in detail the amount and purpose of all expenditures (misc. purchase orders and receipts required)
Document all fuel expenditures with receipts showing IDS unit stock numbers and description of expense type (customer delivery, demo boat, etc.)
Report damage requiring repair and routine maintenance required for all inventory and demonstration equipment promptly with a complete assessment of parts and labor needed to return equipment to service or to a sellable condition
Help to insure the proper maintenance and appearance of the facility and product displays daily and report any actions required to General Manager
Take measures needed to keep the new, used and demo units clean, attractive and safe
Keep personal work area clean, neat and organized
Maintain good personal hygiene and grooming. Adhere to the MarineMax sales department dress code
Be physically present and execute all duties during the hours of operation established and assigned
Tend to personal business and errands at times other than established and assigned hours of operation
If not present in store for any reason, including sales demonstrations and deliveries, inform supervisor of your location, activity and anticipated time of departure and return
Coordinate all absences with the supervisor and post a message at the sales office calendar showing departure and your expected time of return plus a phone contact