Sales Customer Strategy and Growth Manager (CPG)

O-I•Midwest, WY

6h•Remote

About The Position

The Customer Strategy & Growth Manager is responsible for driving profitable, sustainable growth by defining, aligning, and executing customer strategies across existing and new customers. This role is intentionally designed to move beyond traditional account management, placing growth leadership, strategic alignment, and cross-category, cross-region decision-making at the center of the role. The Customer Strategy & Growth Manager is the single point of accountability for customer growth performance, ensuring tight alignment between customer strategy, category strategy, regional priorities, and—where applicable—global account strategies. The role balances strategic leadership with hands-on growth execution, including pipeline development, budget ownership, risk mitigation, and cross-functional orchestration to deliver short- and long-term volume, revenue, and share growth. For global or multi-region customers, this role actively connects with the Global Account Leader, aligns to the global customer plan, and collaborates across regions to ensure a consistent, enterprise-level approach while managing key global stakeholder relationships.

Requirements

Bachelor’s degree in business, Marketing, Economics, Finance, etc or equivalent combination of education and relevant professional experience
5 -10 years of progressive demonstrated experience in customer-facing, commercial, or growth-related roles such as: Account Management, Customer Strategy, Commercial Strategy/Business Development
Experience leading complex customer strategies across categories and regions.
Proven track record of building and converting growth pipelines, including near‑term and long‑term opportunities.
Experience influencing and leading cross‑functional teams (e.g., Operations, Supply Chain, Finance, Marketing) without direct authority.
Customer-facing experience at senior stakeholder level, including negotiation, strategic planning, and executive engagement.

Responsibilities

Own delivery of annual budget, volume, revenue, and growth targets for assigned customers
Define and execute customer strategies aligned with category, regional, and global priorities
Build, manage, and convert a robust growth pipeline across near-, mid-, and long-term horizons
Protect and expand share through strategic customer engagement and portfolio growth initiatives
Develop and execute customer-specific growth plans focused on mix optimization, innovation, and share gain
Build and maintain strong senior-level customer relationships and position the company as a strategic growth partner
For global accounts, align local execution with global account plans and enterprise priorities
Own customer forecasting, volume phasing, and performance tracking
Lead pricing, contract negotiations, renewals, and long-term agreements within established frameworks
Proactively identify risks to current- and future-year performance and lead mitigation and offset actions
Lead cross-functional teams to ensure customer commitments are executable and delivered flawlessly
Serve as the escalation point for major commercial and operational issues
Lead business reviews and strategic planning cadences appropriate to customer complexity
Apply deep understanding of customer, category, and market dynamics to inform strategy and decisions