Genesis of Kansas City Sales Customer Specialist

Walser Automotive Group•Overland Park, KS

About The Position

The Sales Customer Specialist at Genesis of Kansas City works with customers throughout the vehicle sales process, from greeting and educating them to arranging test drives, discussing financial products and financing options, and following up after purchase. The role also involves using Walser’s CRM to track customer interactions and meeting store sales performance requirements. Specialists uphold Walser’s core values and follow safety requirements when entering dealership service departments. Walser Automotive Group is a family-owned company with 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. A portion of every vehicle sold and serviced supports the Walser Foundation and its community investments. The position includes paid training and a four-day workweek while retaining full-time benefits.

Requirements

Must be at least 18 years of age.
Successfully test out of the sales training program.
Excellent listening, telephone, and computer skills.
Excellent verbal and written communication skills.
Friendly, positive attitude and ability to work as a team player.
Professional demeanor and appearance, including nametag and uniform.
Strong customer service mentality.
Valid driver’s license and acceptable driving record.

Nice To Haves

Bachelor’s degree is strongly preferred but not required.

Responsibilities

Maintain the unit average required by the store.
Maintain the minimum PVR and VSC required by the store.
Greet customers promptly and courteously.
Lead customers through the entire sales process.
Use Walser’s CRM tool to track customer interactions.
Educate customers on the benefits Walser offers.
Take customers on test drives and explain vehicle operating features.
Educate customers about financial products and available financing options.
Follow up with customers after purchase.
Wear safety eyewear and hard-toed, slip-resistant footwear when in dealership service departments.
Complete other duties, tasks, and projects as assigned.
Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Three and a half weeks of fully paid, hands-on training.
Four-day workweek schedule with full-time benefits.
Career paths, mentorship, and opportunities for advancement and development.
Up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Medical, dental, and vision coverage, plus access to HSA and FSA plans.
Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) program with employer match.
Paid clothing program with branded Walser apparel offered twice a year.
Employee discounts across products and services.
Employee Resource Groups.
Volunteer opportunities with the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with bonuses for referring candidates.