Customer Operations Coordinator - Kansas City

Gallagher Group • Kansas City, MO

3d

About The Position

The Customer Operations Coordinator supports eShepherd customers and internal teams by coordinating order fulfilment, stock management, and logistics within the USA. The role helps ensure a seamless customer experience by moving orders efficiently from placement through dispatch and delivery to customer activation.

This is a varied, hands-on position involving close collaboration with Sales, Customer Success, Technical Support, Operations, warehousing, and freight partners. The coordinator keeps orders moving, proactively resolves issues, and contributes to improving the systems and processes that support the business’s growth.

Requirements

• Experience in customer operations, sales support, logistics coordination, or a similar role.
• Strong organisational skills and exceptional attention to detail.
• Experience working with ERP, CRM, or inventory management systems.
• Excellent communication and stakeholder coordination skills.
• A proactive, problem-solving mindset and willingness to take ownership.
• Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

• Experience in agriculture, AgTech, or a related industry.

Responsibilities

• Coordinate customer orders from placement through to delivery.
• Manage customer account setup, data integrity, and order processing.
• Work with warehousing and freight partners to ensure smooth logistics and fulfilment.
• Monitor stock levels and maintain accurate information across systems.
• Keep customers and internal teams informed about order status and delivery progress.
• Support Customer Success, Sales, and Technical Support teams with operational queries.
• Identify opportunities to improve processes, systems, and operational efficiency.
• Provide reporting and insights on customer and operational performance.

Benefits

• Be part of a fast-growing AgTech business transforming livestock management globally.
• Join a collaborative team where your work has a direct impact on customers and business growth.
• Build broad experience across customer operations, logistics, sales support, and process improvement.
• Contribute ideas and improvements as the business scales locally and internationally.
• Enjoy the agility of a growing technology business backed by the stability and reputation of Gallagher.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed