Sales - Customer Service

Coker Tire Company•Mechanicsville, VA

1d•Onsite

About The Position

This is a full-time non-exempt position. Essential Functions include selling Corvette parts primarily through incoming phone calls, providing customer service by answering questions and finding solutions to problems using software, website, and experienced staff. The role also involves following up with previous customers, generating quotes for international orders, and online chatting through the company website.

Requirements

Demonstrates a high level of customer service empathy, professionalism, and respect.
Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
A willingness to learn and a passion for helping people.
Willing to learn and accept feedback.
Detail and goal oriented.
Friendly personality.
Clearly communicates with others.

Nice To Haves

Customer service experience (preferred).
Basic car knowledge (preferred).

Responsibilities

Selling Corvette parts primarily through in-coming phone calls.
Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.
Following up with previous customers.
Generating quotes for international orders.
Online chatting through our website.
Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.
Process customer orders/changes/ returns according to established department policies and procedures.
Provides timely feedback to the company regarding service failures or customer concerns.
Answering customer requests or inquiries concerning services, products, billing, etc.
Delivering superior service identifying and resolving customers’ issues using problem-solving skills.
Building a positive rapport across a variety of personality types
Continually maintaining a working knowledge of our clients’ products, services, and Promotions.
Putting the customer first and remaining polite and professional at all times.