SALES - CUSTOMER SERVICE
About The Position
This is a full-time non-exempt position. The role involves selling Corvette parts primarily through incoming phone calls, providing customer service by answering questions and solving problems using company resources, following up with previous customers, generating quotes for international orders, and engaging in online chat through the company website. Key skills include a high level of customer service empathy, professionalism, and respect, timely communication, efficient order processing, and a commitment to continuous quality improvement. The position requires providing feedback on service failures or customer concerns, a willingness to learn, and a passion for helping people. Responsibilities also include answering customer inquiries about products and services, resolving issues using problem-solving skills, building rapport with diverse personalities, maintaining knowledge of company products and promotions, and always prioritizing the customer with politeness and professionalism.
Requirements
- Willing to learn and accept feedback.
- Detail and goal oriented.
- Friendly personality.
- Clearly communicates with others.
Nice To Haves
- Customer service experience (preferred).
- Basic car knowledge (preferred).
Responsibilities
- Selling Corvette parts primarily through in-coming phone calls.
- Customer Service: answering questions and finding solutions to problems while utilizing our software, website and 200+ years of experienced staff.
- Following up with previous customers.
- Generating quotes for international orders.
- Online chatting through our website.
- Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood, and resolution is clearly explained.
- Process customer orders/changes/ returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Answering customer requests or inquiries concerning services, products, billing, etc.
- Delivering superior service identifying and resolving customers’ issues using problem-solving skills.
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients’ products, services, and Promotions.
- Putting the customer first and remaining polite and professional at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
